ALEXANDRIA - Women's Black Genuine Leather Knot Belt

Exchange & Refund Policy

We understand that shopping online is convenient, but sometimes items just don’t fit or you’re left unhappy! For change of mind purchases, you have 30 days with the original purchase date to obtain an exchange or a refund.

If you have received your item and are experiencing any issues with your item, we ask that you notify us via email at addisonroad@fbco.com.au or by phone (02) 9564 0588 within 14 days of receipt of goods. 

The important thing to remember is that we want the beautiful items you purchase from us to be perfect for you. We will exchange at any time where goods are:

• Items are at fault, such as a manufacturing defect
• Are not fit for your purpose
• In conflict with any other rights provided for by State Legislation or the Australian Competition & Consumer Commission (ACCC)
• Product must be returned unworn and in a new condition
• Proof of purchase is required

The following items are not eligible for exchanges or returns:

• Clearance items
• Custom sizes
• The item is clearly worn and not returned in a sellable condition.
• The item is damaged, misused, tampered with, modifications or alternations made by us.

How do I return or exchange an item?

Please note you can email us at addisonroad@fbco.com.au at anytime to assist you with your exchange/return.

Please ensure that you include your original invoice/receipt and a note with additional information of what would you like us to do (exchange for size X, refund). Please note that postage charges are non refundable.

Return your item(s)  along with your original invoice/receipt and note to:

54-58 Addison Road
Marrickville
NSW 2204 Australia

PLEASE NOTE: Your exchange will not be actioned until we receive your item. Once we have received your item, we will process the exchange within 3-7 business days.

Important information

All postage charges are non-refundable and are the responsibility of the customer, including the shipping of exchanged products. This is excluded if items received were damaged or faulty. Exchange shipping costs can be paid to Addison Road via:

• Adding a prepaid parcel when returning the item
• You can purchase your exchange postage here

What if my item is faulty?

Returns on faulty goods, or goods that do not match the description provided will be honoured. Please email us at addisonroad@fbco.com.au within 14 days of receipt of goods to arrange this with our friendly customer service team.

Ladies Belt Sizing

Addison Road belts are measured from the beginning of a strap (not including buckle) until the middle pinhole. From the middle pinhole till the end of a strap will be additional 15 cm or 6 inches for an overlap. 

If belt does not have pinholes, then the length is measured the same way or there will be additional information in description (for example: full length of a strap). 

If help is required to choose the correct size belt, please send an email to: addisonroad@fbco.com.au including information about: belt you would like to purchase and your current waist measurements and we will get back to you. 

Australia

New Zealand

 *All Prices in AUD

International Shipping

Terms and Conditions:

• After receiving an international order, Addison Road will ship out the parcel within 1-2 business days and will send the tracking number to the client.
• Addison Road does not refund international shipping costs and reserves the rights to deduct any return costs incurred from the total return amount for orders that are refused at customs.
• Addison Road  are legally required to declare the dull dollar value paid on the international shipments and must include an invoice for customs if they require it.
• If you have any inquiries regarding delivery, please contact us.