We will not provide a refund if you have simply changed your mind about your purchase. Nevertheless, with the exception of the Clearance Items, Addison Road is pleased to offer you an exchange, provided that the item is returned within 30 days of purchase date in its original packaging which is unworn, unused and in a new condition.
Notwithstanding the above, this policy does not affect your legal rights under the Australian Consumer Law. Items that are faulty or mispresented will be refunded, replaced or repair as appropriate.
* Please get in touch here with our Customer Care team at email@example.com if you believe you’ve received a faulty item or if it does not match the description provided.
The important thing to remember is that we want the beautiful items you purchase from us to be perfect for you. We will exchange at any time where goods are:
The following are not eligible for exchanges:
How to return an item to us
Return your item(s) along with the receipt to:
54-58 Addison Road
NSW 2204 Australia
Credit notes are valid for 6 months from the date and time of issue. If you have not used it within 6 months, the balance will be cancelled.
Returns using AfterPay and ZipPay:
If you have paid for your order through AfterPay or ZipPay, we will issue you with a store credit as we are unable to void your payments. Your agreement with a third party payment plan provider will still continue and you will be required to pay any scheduled repayments. For more information on this please contact your payment provider.
In compliance with Australia Consumer Law, Addison Road is not required to provide a refund or exchange if you make an incorrect selection, need a different size or change your mind. This includes payments made with AfterPay.
If there is a fault with the item you have purchased, we will offer to repair or replace where available otherwise a store credit or refund will be offered. All claims for faulty items are assessed on an individual basis. If a refund is required, it will be processed back via the original payment method used to place the order. Proof of purchase is required for any exchange, return or refund.